Frequently Asked Questions

Everything you need to know about shopping for your little ones at PatPat.

How long does shipping take for my order?

Shipping times vary by location. Typically, standard shipping takes 7-15 business days, while express shipping takes 3-7 business days. You will receive a tracking number once your order has been dispatched.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.

How do I choose the right size for my child?

Each product page features a detailed size chart. We recommend measuring your child and comparing those measurements to our chart, as sizes can vary between different styles and collections.

Are the materials safe for babies and toddlers?

Yes, we prioritize safety and comfort. Our clothing is made from high-quality fabrics that meet international safety standards, ensuring they are gentle on sensitive skin.

What payment methods do you accept?

We accept a wide range of payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 30 minutes of placement by contacting our customer service team.